A weekly review by senior management of all denied referrals can help build your census in three ways:
- Are there any refused referrals that should be accepted? If so, clarify acceptable criteria with
your admissions staff.
- Many denials for specialty care that you don't offer (e.g., bariatric) represents a market opportunity.
- Too many inappropriate referrals can reflect misperceptions about your building and services.
Clarify your image and get more referrals you can accept.